You have completed 0% of this survey
Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters.

Accessible B.C. Act Standards – Pre-consultation Questionnaire

The Accessible British Columbia Act became law in 2021. Under the Act, the B.C. Government is developing new standards that identify, remove, and prevent barriers experienced by people with disabilities. The provincial government is in the process of developing standards to address barriers in the areas of service delivery and employment. Proposed topic areas for the standards in these areas are listed below:


Accessible Service Delivery

Employment Accessibility

Assistive Devices

Job Descriptions

Guide and Service Dogs

Disclosure of Disability

Customer Service Representatives

Workplace Emergency Planning and Response

Service Delivery Training

Employment and Human Resource Strategies

Recording Training


Accompanying Individuals/Support Persons

Employer Provided Training

Physical Environment

General Obligations

Location Selection


Maintenance of Accessibility Features

Offering Employment

Virtual Environment



Employment Equity

Disruptions of Services

Job Exit

Self-checkouts and Kiosks



Leave and Benefits

Alternative Service Delivery

Membership and Role of Unions, Professional Organizations

Discounts and Fees



Return to Work Process

Emergency Response

Performance Management and Discipline Process


Tools, Equipment, Technology, AI, and Information Systems


Career Development and Internal Advancement


This questionnaire is designed to collect information to inform governments approach to the public engagement scheduled to launch at the end of May 2024.

Your feedback will support improved public participation in upcoming Accessible Service Delivery and Employment Accessibility standards engagement.

This questionnaire will be open until March 31, 2024. 

Please note: This online feedback form supports all newer comparable browsers like Firefox, Chrome, Opera, Microsoft Edge, etc. with activated JavaScript. Your browser settings must have cookies enabled for the questionnaire to run properly and inactivity on the questionnaire for longer than one hour will result in the questionnaire timing out.

Collection Notice: Your personal information will be collected for the purposes of informing the Accessible BC Act Standards Pre-Consultation. If you have any questions about the collection of this personal information, please contact: Director, Citizen Engagement, This information is being collected by the Ministry of Citizens' Services on behalf of the Accessibility Directorate of the Ministry of Social Development and Poverty Reduction under the authority of section 26(c) and 26(e) of the Freedom of Information and Protection of Privacy Act (“FOIPPA”).